COVID-19 Update

Update 1st March 2021 - 

We are seeing increases in transit times due to the recent Winter Storms which have only exasperated the delays we were already seeing due to Covid-19. Currently we are able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  If you are time sensitive as to when you order will arrive, we suggest planning accordingly and ordering early.  Once you order leaves our hands we have no control over the shipping speed and therefore cannot guarantee delivery timelines until further notice. We will be adjusting shipping selections on a day by day basis based on where we are seeing the best transit speeds. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 22nd February 2021 -

We are seeing EXTREMELY large increases in transit times due to the recent Winter Storms (which has only exasperated the delays we were already seeing due to Covid-19).  We are now upgrading most shipping to UPS as they seem to be the most reliable service at this time. The automatic upgrades are as follows:

Select Free Shipping on Orders $79+ = UPS 3 Day

Select USPS Priority = UPS 2 Day

Select USPS Express= UPS Overnight

Orders $169+ = Free UPS Overnight

Currently we are able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  Once you order leaves our hands we have no control over the shipping speed and therefore cannot guarantee delivery timelines until further notice. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 18th February -

We are seeing very large increases in transit times due to the recent Winter Storms which has only exasperated the delays we were already seeing due to Covid-19. Currently we are able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  If you are time sensitive as to when you order will arrive, we are offering USPS Express discounts in hopes to offset the burden.  Once you order leaves our hands we have no control over the shipping speed and therefore cannot guarantee delivery timelines until further notice. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 2nd December -

We are beginning to see increased transit times due to increased holiday volume within the postal services, poor weather, and Covid-19. Currently we are able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  If you are time sensitive as to when you order will arrive, we are still recommending to upgrade to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 20th November -

Transit times have improved, however there are still regional delays and expect things to worsen over the holidays. We are also now able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  If you are time sensitive as to when you order will arrive, we are still recommending to upgrade to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 8th September -

We are noticing some improvements in transit times, however there are still regional delays. We are also now able to offer Same-Day Shipping on all orders* placed by 12pm EST Daily Monday - Friday.  Orders placed on Saturday and Sunday will ship Monday.  If you are time sensitive as to when you order will arrive, we are still recommending to upgrade to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

*exceptions may still apply to first time eCheck customers.

Update 28th August -

We are noticing some improvements in transit times however there are still regional delays. We are also now able to offer Same-Day Shipping on all orders placed by 12pm EST Daily. We still do recommend upgrading to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

Update 26th June -

We are noticing improvements in transit times however there are still regional delays. We are also now able to offer Same-Day Shipping on all orders placed by 12pm EST Daily. We still do recommend upgrading to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

Update 3rd June -

We are noticing improvements in transit times. We are also now able to offer Same-Day Shipping on all orders placed by 12pm EST Daily. We still do recommend upgrading to Fedex or USPS Express as the delays seem to effect First Class/Priority most. Thank you for your patience & stay safe!

Update 6th May -

We continue to see extreme delays w/ USPS First Class, Priority & Express shipping. We have been notified that due to backlogs at processing plants many packages will sit for days before being scanned & moved through the system. We can assure you that we are doing everything possible to get packages out quickly but unfortunately once they are with USPS we no longer can control how long it will take. Fedex seems much more reliable at this time so we strongly suggest this option for packages you need ASAP.

For this reason we've gone ahead and reduced Fedex 3-Day to $9.99 at this time. Also for orders $149+ just select 'Free Shipping' & leave an order note requesting an upgrade to Fedex. 

Update 22nd April -

We're temporarily reducing the cost of USPS Priority & USPS Express Services to help speed up delivery time. Despite seeing delays across services we are noticing USPS First Class is especially slow. Please only use this service if you are not in a hurry.

Discounted Rates:

USPS Priority - $4.99

USPS Express - $20.99

Update 16th April - 

USPS Delays throughout the USA. Please be advised we're now estimating the following transit times:

USPS First Class - 7-12 Business Days

USPS Priority - 6- 8 Business Days

USPS Express - 2-3 Business Days

 

Update 10th April - 

We can no longer guarantee same day shipping. We are doing our best in the current environment but shipments may be delayed up to 3 business days.

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We know how important our products are to the daily lives of customers everywhere. Despite the extreme increase in orders we are doing everything possible to remain fully stocked of your favorites herbs & botanicals. We're also following CDC guidelines to ensure the wellbeing of our facility, staff & valued customers during this time.

Due to the volume of orders we’ve been receiving, you may experience a delay in packages being shipped & delivered so we kindly ask for your patience. We have been notified by USPS, Fedex, & UPS to expect delays in transit times. So we'd strongly recommend customers upgrading their shipping when timely delivery is urgent.

We will continue to post updates here in this ever changing situation. Lastly, we’d like to thank all our customers for trusting us over the years with all their botanical needs & we will get through this together. 

Your friends at Relax Remedy